n78et uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. We do not sell your personal information to third parties. Your data is used exclusively to operate your account, process transactions, and improve your experience on the platform.
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Six core principles that guide how n78et handles your personal information across every interaction on the platform.
Minimal Data Collection
We collect only the personal data strictly necessary to operate your account, process payments in IDR, and comply with our KYC and anti-fraud obligations. No unnecessary data is retained.
256-Bit SSL Encryption
All data transmitted between your device and n78et's servers is encrypted using industry-standard TLS/SSL protocols. Sensitive fields such as passwords are hashed and never stored in plain text.
No Data Sales
n78et will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you — we are its custodian, not its owner.
Transparent Processing
Every data processing activity is documented with a clear legal basis. You have the right to know exactly what data we hold about you and to request a copy at any time via our support team.
Defined Retention Periods
Personal data is retained only for as long as required by law or by the operational needs of your account. Transaction records are retained for a minimum of five years to meet AML compliance requirements.
Full Member Control
You can access, correct, and request deletion of your personal data at any time, subject to legal retention obligations. Marketing communications can be opted out of instantly via your account settings.
Overview
1.1 Who We Are. n78et is an international online betting and gaming platform accessible at https://n78et.net, directed primarily at players in Indonesia. References to "n78et", "we", "us", or "our" in this Privacy Policy refer to the company operating the n78et platform.
1.2 Scope. This Privacy Policy applies to all personal data collected by n78et in connection with your use of the platform — including data collected during account registration, identity verification (KYC), deposit and withdrawal transactions, betting and gaming activity, customer support interactions, and your general browsing of our website.
1.3 Acceptance. By registering an account on n78et, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and storage of your personal data as described herein. If you do not agree with any part of this policy, you should not register an account or continue using the platform.
1.4 Relationship to Other Documents. This Privacy Policy forms an integral part of n78et's Terms & Conditions. In the event of a conflict between this Privacy Policy and the Terms & Conditions on data-related matters, this Privacy Policy shall prevail.
Definitions
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, including name, date of birth, email address, mobile number, national ID number, IP address, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, alteration, or deletion. |
| "KYC" | Know Your Customer — the identity and age verification process required before a member may process their first withdrawal from the platform. |
| "Controller" | The entity that determines the purposes and means of Processing Personal Data — in this case, n78et. |
| "Processor" | A third-party entity that processes Personal Data on behalf of and under the instructions of n78et (e.g., payment processors, KYC verification service providers). |
| "Cookies" | Small text files stored on your device by your browser when you visit the platform, used to maintain session state, personalise content, and gather aggregate analytics. |
| "Member" | Any individual who has registered a verified account on the n78et platform. |
Data We Collect
3.1 Registration Data. When you create an account on n78et, we collect: your full legal name, date of birth, gender (optional), email address, mobile telephone number, and residential address including city (e.g., Jakarta, Surabaya, Bandung, Medan, Bali) and postal code.
3.2 Identity Verification (KYC) Data. To comply with our anti-money laundering (AML) obligations and to verify that you meet the 21+ age requirement, we collect copies of government-issued identity documents such as your Indonesian KTP (national identity card), passport, or driver's licence. We may also collect a selfie photograph for liveness verification purposes.
3.3 Financial Data. We collect the bank account details and e-wallet identifiers you use for deposits and withdrawals, including your account name, account number, and the institution name (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full card numbers or CVV codes.
3.4 Transaction Data. We maintain a complete record of all deposits, withdrawals, bonuses claimed, bets placed, games played, and winnings credited to your account. These records are denominated in Indonesian Rupiah (IDR) and timestamped in Western Indonesia Time (WIB, UTC+7).
3.5 Technical and Device Data. When you access the platform, our servers automatically collect: your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), session duration, pages visited, referring URL, and general geographic location derived from your IP address.
3.6 Communications Data. We retain records of all customer support interactions, including live chat transcripts, WhatsApp message logs (where applicable), and email correspondence between you and our support team. These records are used for quality assurance, dispute resolution, and compliance auditing.
3.7 Behavioural and Preference Data. We may collect data about your betting preferences, favourite game categories (e.g., football sportsbook, slot games, live casino), preferred payment methods, and promotional offer interactions. This data is used to personalise your experience and to identify responsible gaming indicators.
How We Use Your Data
n78et processes your Personal Data for the following specific purposes:
- Account Management: Creating and maintaining your member account, authenticating your login sessions, and enabling you to access all platform features.
- Age and Identity Verification: Confirming that you are at least 21 years of age and that your account details are accurate, as required by our licensing obligations and responsible gaming commitments.
- Payment Processing: Facilitating IDR deposits and withdrawals via your nominated Indonesian bank accounts (BCA, BRI, BNI, Mandiri, and others) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
- Fraud Prevention and AML Compliance: Monitoring transaction patterns, detecting suspicious activity, and complying with anti-money laundering regulations applicable to the platform.
- Responsible Gaming: Identifying behavioural patterns that may indicate problem gambling and proactively offering deposit limit adjustments, session reminders, or self-exclusion where appropriate.
- Customer Support: Responding to account queries, resolving bet disputes, processing withdrawal complaints, and providing guidance on platform features.
- Personalisation: Tailoring promotional offers, game recommendations, and bonus eligibility to your betting history and stated preferences.
- Platform Improvement: Analysing aggregate, anonymised usage data to improve platform performance, identify technical issues, and develop new features.
- Legal Compliance: Meeting reporting and record-keeping obligations required by the laws of our licensing jurisdiction and any applicable Indonesian regulations.
n78et does not use fully automated decision-making processes that produce legal or similarly significant effects on members without human review. Account suspensions and bonus forfeitures are reviewed by a compliance officer before being finalised.
Legal Basis for Processing
Every data processing activity carried out by n78et rests on one of the following legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account creation, KYC verification, payment processing, bet settlement, and all activities required to fulfil our obligations to you as a member under the Terms & Conditions. |
| Legal Obligation | AML reporting, transaction record-keeping, age verification, and compliance with any regulatory requirements imposed on n78et by its licensing authority. |
| Legitimate Interests | Fraud detection and prevention, platform security monitoring, aggregate analytics for platform improvement, and responsible gaming monitoring — where these interests do not override your fundamental rights. |
| Consent | Sending you promotional emails, SMS marketing, and personalised bonus offers. You may withdraw this consent at any time via your account settings or by contacting support. |
Data Sharing
6.1 Processors. n78et shares your Personal Data with carefully selected third-party processors who act strictly under our instructions and are bound by confidentiality obligations. These include:
- Payment processors and banking partners: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet platforms (OVO, DANA, GoPay, ShopeePay, LinkAja) — solely for the purpose of executing your deposit and withdrawal transactions.
- KYC and identity verification providers: Third-party services that perform document authentication, facial recognition, and liveness checks to fulfil our age and identity verification obligations.
- Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe receive only the minimum session data required to load and operate their games within our platform.
- Cloud infrastructure and hosting providers: Servers used to store and process platform data, subject to data processing agreements and security standards equivalent to those maintained by n78et.
- Customer support platform providers: Live chat and ticketing systems used to manage support interactions, which may store conversation transcripts.
6.2 Legal Disclosures. n78et may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal order, court subpoena, or applicable law. We will notify you of such disclosures where legally permitted to do so.
6.3 Business Transfers. In the event of a merger, acquisition, or sale of substantially all of n78et's assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it, with a minimum of 30 days' advance notice.
6.4 No Commercial Data Sales. n78et does not sell, rent, or commercially licence your Personal Data to any third party for their own marketing or advertising purposes under any circumstances.
Some of our third-party processors — including cloud infrastructure providers and game studios — may process data outside Indonesia. Where such transfers occur, n78et ensures that appropriate safeguards are in place, including contractual data protection clauses equivalent to international best practices.
Cookies & Tracking Technologies
7.1 What Are Cookies. Cookies are small text files placed on your device by your browser when you visit the n78et platform. They allow the platform to recognise your device across pages, maintain your login session, remember your preferences, and gather aggregate data about how members use the site.
7.2 Categories of Cookies We Use.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintaining your login session, processing transactions, and keeping the platform secure. These are essential and cannot be switched off without breaking core functionality. | No |
| Functional | Remembering your language preference, display settings, and game lobby layout choices so you don't have to re-configure them on each visit. | Yes |
| Analytics | Collecting aggregate, anonymised data about page visits, session durations, and feature usage to help us improve platform performance and user experience. | Yes |
| Marketing | Tracking which promotions and game categories you engage with to deliver more relevant bonus offers and recommendations within the platform. | Yes |
7.3 Managing Cookies. You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Instructions for managing cookies in popular browsers are available from each browser provider's support documentation.
Data Retention
8.1 Active Accounts. While your account remains open and active, n78et retains all Personal Data associated with that account. This includes your registration details, KYC documents, transaction history, and betting records.
8.2 Closed Accounts. Following voluntary account closure or termination by n78et, your Personal Data is retained for the following minimum periods:
- Transaction and financial records: Minimum five (5) years from the date of each transaction, to comply with AML and financial reporting obligations.
- KYC and identity documents: Minimum five (5) years from account closure, or longer if required by applicable law or an ongoing regulatory investigation.
- Customer support communications: Minimum three (3) years from the date of each interaction, for dispute resolution and quality assurance purposes.
- Betting records: Minimum three (3) years from account closure, to allow for late dispute submissions and integrity investigations.
- Marketing consent records: Retained for as long as necessary to demonstrate compliance with consent requirements, typically alongside the associated account record.
8.3 Deletion Requests. You may request deletion of your Personal Data by contacting our support team. We will process all valid deletion requests within 30 days, subject to our obligation to retain certain categories of data under applicable law. Data that must be retained for legal reasons will be isolated and restricted to authorised compliance personnel only.
Where Personal Data is no longer required for the purposes for which it was collected and no legal retention obligation applies, n78et will either securely delete it or anonymise it so that it can no longer be associated with any individual member.
Your Rights
As a member of n78et, you hold the following rights over your Personal Data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will acknowledge your request within five (5) business days and respond fully within 30 days.
Right of Access
Request a copy of all Personal Data we hold about you, including your registration details, transaction history, and KYC records.
Right to Rectification
Request correction of any inaccurate or incomplete Personal Data we hold, such as an outdated address or misspelled name.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Restrict Processing
Request that we limit the processing of your Personal Data to storage only, for example while a dispute about its accuracy is being resolved.
Right to Data Portability
Request a structured, machine-readable copy of Personal Data you have provided to us, for transfer to another service provider.
Right to Object
Object to processing of your Personal Data based on legitimate interests, including direct marketing and profiling for personalised bonus offers.
Right to Withdraw Consent
Withdraw consent for marketing communications at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
Right to Complain
Lodge a complaint with the relevant supervisory authority in your jurisdiction if you believe your data protection rights have been violated by n78et.
9.1 Identity Verification for Rights Requests. To protect your data, we are required to verify your identity before processing any data subject rights request. You may be asked to confirm your registered email address, provide a copy of your KTP or passport, and answer security questions linked to your account. This verification step cannot be waived.
9.2 Response Timelines. n78et will respond to all data subject rights requests within 30 calendar days of receipt. In complex cases requiring additional review, we may extend this period by a further 30 days, in which case we will notify you of the extension and its reason within the initial 30-day window.
Security Measures
10.1 Technical Safeguards. n78et implements a comprehensive set of technical security controls to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure:
- 256-bit TLS/SSL encryption on all data in transit between your browser and our servers.
- AES-256 encryption for sensitive data stored at rest, including KYC documents and financial account details.
- Bcrypt password hashing — your account password is never stored in plain text and cannot be retrieved by any n78et employee.
- Two-factor authentication (2FA) available for all member accounts as an additional login security layer.
- Intrusion detection and prevention systems (IDS/IPS) monitoring network traffic for anomalous patterns in real time.
- Regular penetration testing conducted by independent third-party security firms on a scheduled basis.
- Web application firewall (WAF) protecting the platform from common web-based attacks including SQL injection and cross-site scripting.
10.2 Organisational Safeguards. Access to Personal Data within n78et is restricted on a strict need-to-know basis. All staff with access to member data are subject to confidentiality obligations and undergo regular data protection training. Access logs are maintained and reviewed periodically for anomalies.
10.3 Data Breach Response. In the event of a confirmed data breach that is likely to result in a risk to your rights and freedoms, n78et will notify affected members without undue delay and, where required, report the breach to the relevant supervisory authority within 72 hours of becoming aware of it. Notifications will include a description of the breach, the categories of data affected, the likely consequences, and the steps n78et is taking to address it.
10.4 Your Responsibilities. You are responsible for maintaining the confidentiality of your account credentials. Do not share your username or password with any third party. n78et will never ask you for your password via email, live chat, or any other communication channel. If you suspect unauthorised access to your account, contact our support team immediately.
All game outcomes on the n78et platform are generated by certified random number generators (RNGs) from our licensed software providers. Game integrity and security audits are conducted regularly to ensure fair play for all members.
Third-Party Services
11.1 Game Providers. The n78et platform integrates games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe. When you launch a game, limited session data (such as a session token and your account currency) is passed to the relevant provider to enable game functionality. These providers operate under their own privacy policies and are bound by contractual data protection obligations with n78et.
11.2 Payment Partners. Deposit and withdrawal transactions are processed with the assistance of payment gateway partners. Your financial account details are shared with these partners only to the extent necessary to execute a specific transaction. n78et does not store full payment card numbers.
11.3 Analytics Services. n78et may use anonymised, aggregated analytics tools to understand how members interact with the platform. No personally identifiable information is shared with analytics providers. Individual member identities are not included in any analytics reports.
11.4 No Liability for Third-Party Practices. n78et is not responsible for the privacy practices of third-party service providers beyond the contractual obligations we have imposed on them. We encourage you to review the privacy policies of any third-party services you interact with independently of the n78et platform.
n78et does not integrate third-party advertising networks or ad-tech trackers on the platform. We do not allow external advertisers to place cookies or tracking pixels on n78et pages. All promotional content displayed on the platform is served directly by n78et.
Amendments
12.1 Right to Amend. n78et reserves the right to update, modify, or replace any part of this Privacy Policy at any time. Changes will be published on this page with a revised "Last reviewed" date at the top of the document. Where a change is material — meaning it significantly affects how we collect or use your Personal Data — n78et will provide at least seven (7) days' advance notice via email or a platform announcement prior to the change taking effect.
12.2 Continued Use as Acceptance. Your continued use of the n78et platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any amended terms, you should discontinue use of the platform and may request account closure via the support team.
12.3 Version History. Previous versions of this Privacy Policy are available upon written request by contacting our support team at [email protected]. n78et maintains an internal version history for regulatory and audit purposes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or n78et's data protection practices, our support team is available around the clock to assist you.
- Live Chat: Available 24/7 directly within the member portal — the fastest way to reach our data protection team.
- WhatsApp: Available 08:00–24:00 WIB — contact details provided upon account registration.
- Email: [email protected] — please allow up to 24 hours for a response. For formal data subject rights requests, email is the recommended channel as it creates a written record.
Our Indonesian-speaking customer support agents are trained to handle data access requests, consent withdrawals, marketing opt-outs, and account closure requests. All data protection requests are logged, tracked, and escalated to our compliance team where required.
Your betting history and account data are used by n78et's responsible gaming systems to identify early signs of problem gambling. If you wish to set deposit limits, request a cooling-off period, or activate a self-exclusion, please visit our Responsible Gaming page or contact support immediately. These tools are available to all members at no cost and can be activated within minutes.
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